AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust.
INSIGHTS & PRACTICE
DooxSwitch
Practical guides to business-process automation: from the first assessment to measurable results.
11 publications
AI Act and the future of communications: challenges for VoIP and contact centers
The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for new regulatory requirements and current challenges.
Offboarding: The weakest link in business cybersecurity
An improperly managed employee offboarding process can pose a direct threat to a company's cybersecurity, opening avenues for data breaches and unauthorized access.
FinOps and cloud cost management strategies
Uncontrolled cloud spending can consume up to 30% of a company's IT budget. FinOps offers a framework for optimization, combining financial accountability with engineering expertise.
VoIP and AI communications in business: what's relevant in 2026
When a large financial institution's call center faces peak loads, traditional telephone systems can become a bottleneck. Integrating VoIP and AI solutions not only scales call handling but also personalizes customer interactions, optimizing resources and enhancing service quality.
Electronic Document Management 2026: AI-assistants and archiving automation
The integration of artificial intelligence into electronic document management systems, particularly Megapolis.DocNet, opens new opportunities for automating routine tasks, enhancing efficiency, and improving information security. This enables a reevaluation of approaches to archiving and corporate
Zero Trust and its role in hybrid infrastructure protection
In today's threat landscape, where security perimeters are blurred, traditional infrastructure protection approaches are insufficient. The Zero Trust principle offers a radically different approach based on continuous trust verification.
SLA and managed services: service standards
An organization's IT infrastructure unexpectedly fails, and the responsible specialist is on vacation. This situation requires clear service standards that ensure uninterrupted operation and rapid incident response.
Zero Trust architecture and corporate network protection
Traditional network perimeter security approaches are no longer sufficient for modern cyber threats. Zero Trust architecture offers a radically new approach focused on continuous verification and access minimization, regardless of user or device location.
Digital transformation in the public sector
Government agencies often face challenges with outdated systems and inefficient processes. This article explores how technology can revolutionize service delivery.